When the analysis doesn't go through, Flow tells you and gives you three options: “Try again”, “Use another link” or “Continue without a website”.
Your site has a password
If your site is locked behind a password (a Shopify store that isn't open yet, for example), Flow tells you: it can't read it. Remove the password or open your site to the public, then click “Try again”.
Other causes
- A typo in the address: check the link, or simply paste the address of your home page.
- Your site blocks automated visits: some sites (firewall, bot protection) won't let us read them.
- Your site isn't responding: it's down or very slow at that moment. Try again a little later.
Tip: open your link in a private browsing window. If it doesn't load for you, it won't load for us either.
Still not working
Click “Continue without a website”: you add your product by hand (name and photos) and create your ads right away.
You can also message support with your site link: we'll take a look.
Free plan limit
On the free plan, you get 1 brand analysis per day. A failed analysis doesn't count. If you've hit the limit, try again the next day or move to a paid plan.